Announcement! www.booksnbooks.pk has restarted its service after COVID-19 from 1st September 2020. All the visitors of this website are informed to place orders with full confidence. We are committed to provide excellent services to our valuable customers. We deliver all orders through TCS Courier.

FAQs

Q1. What is www.booksnbooks.pk Online Bookstore and what can I do here?

The www.booksnbooks.pk (An Online bookstore) is an E-Commerce store. Like most e-stores, you can browse and search the product catalog, choose items to add to your shopping cart, amend your shopping cart and order the items in the shopping cart. You can perform many of these actions without registering with or login into the website. However, before you can order items you must login to the website. In order to Login, you must have an account with the website, which is created when you register with the website.

Q2. How can I register at www.booksnbooks.pk (An Online bookstore)?

To register, click the “My Account” button on the top store menu. Next, click the “Register” button. Among other information, the Register page requires you to provide an E-mail and Password. This information is used to identify your account and must be provided when Login to the account.

Q3. How can I register at www.booksnbooks.pk website?

You Register at the website by clicking the “Register” button at the “My Account” page. You enter your E-mail address and assign a password of your choice and clicking the “Submit” button. You will also be redirected to the Login link when you try to place an order and you have not already Logged In.

Q4. How can I place an order?

The website catalog is organized hierarchically as follows: Categories and Products.

At www.booksnbooks.pk home page click on a category name provided on the home page and products list will be shown to you.

Here you will find list of all available products categorized by category name. Selected category’s items will be expanded. You can browse through different categories and select products. Click on the Add to Cart button available in front of the product name will add that item / product to cart. Total amount of products will be updated dynamically.

You can update quantity of product in cart and also can remove a product from cart by clicking remove button in front of product name in cart. After selecting required products click on “Check out” to move out from shopping area. Enter your shipping address there and click “Place an Order” button.

Order will be placed successfully and order details will be shown. Click on the My Account button and at My Account page click on Orders button. Order details will be shown there and Invoice in PDF downloadable link will be displayed. Click on the Invoice link and your Order Invoice will be downloaded. Please read the Invoice details where you will find Payment details and after payment details to be updated on www.booksnbooks.pk/pd/ to deliver your order.

You can directly transfer, pay due amount to the bank account given on Payment Methods page through Direct Deposit into bank branch of HBL all over the Pakistan or you can Transfer Funds through ATM or you can transfer Invoice amount through Jazz Cash to bank account or Easy Paisa to bank account.

You can download Payment Voucher from www.booksnbooks.pk/pd/

After deposit / transfer amount into bank you are required to update after payment details at www.booksnbooks.pk/pd/ to deliver your order.

We deliver orders through TCS Courier / Shipping Service and normally our orders are shipped over night and we always try to ensure order delivery next days after receiving payment. However, it takes 2 to 3 days to receive orders by you.

Q5. When I reach at shipping address page, values already are filled in. Why?

Just to preserve you from re-work of entering similar address again and again, www.booksnbooks.pk intelligently looks for your saved profile details from the database and retrieve values from there. You can change values (if required) and continue for order processing.

Q6. How can I pay for my order?

Payment for an online order can be made by following Payment Methods given on this link: www.booksnbooks.pk/payment-methods/

Q7. How can I track my orders?

As you place an order with us we send you an order tracking URL to you through WhatsApp / E-mail / SMS. By following this URL you can check the latest status of your order including TCS Courier tracking ID. This is unique feature introduced by us for our valued customers.

Q8. How can I confirm payment status?

You can confirm payment status by clicking the URL received by you on your E-mail address, SMS, WhatsApp.

Q9. Why my order is delivered partial?

We always try to deliver orders in full and complete form. But sometimes the stock in warehouse finished due to high demands and needs of the customers and takes sometime for re-availability due to which we deliver order with the available products / items. However, as soon as we get available pending products we deliver it on top priority by keeping in mind the urgency of the customers.

Q10. Do you charge double / extra in case of partial delivery of orders?

No, we don’t charge extra / double in case of partial delivery of orders. Shipping charges are received only one time for an order and in case of partial delivery we bear shipping charges for partial delivery except one time shipping charges for one order.

Q11. Do you ship internationally?

No. We deliver orders all over the Pakistan through TCS Courier anywhere, anytime.

Q12. How much shipping charges are for an order?

We have a flat / fix shipping charges rate which is Rs:250/= all over the Pakistan through TCS Courier.

Q13. I want to ask more questions. Who will reply me?

You can E-mail us, WhatsApp message, send SMS on Mob: 03337643761 or ask question at Live Help Desk available at this link: www.booksnbooks.pk/help-desk/

Q14. What are your working hours?

Our working hours are from 10:00am to 06:00pm (Fri off).

Q15. Do you provide Cash on Delivery Service? 

We deliver all orders by getting order amount in advance as per customer Invoice available in Customer Account – My Orders page. However loyal customers can order with Cash on Delivery Service with 30% advance amount.

Q16. Am I Loyal Customers? 

Loyal Customers at www.booksnbooks.pk are those who have placed 5 successful orders and their contact number, e-mail and address is verified by receiving the orders.

Q17. How I know about loyal customer? 

When you will receive 5 successful orders you will receive e-mail, WhatsApp message, SMS to inform you about becoming loyal customer.

Q18. Is there any special offer to loyal customers? 

Yes! loyal customers are given special discount on orders, gift books, wall clocks and many more with their orders and also given the facility of Cash on Delivery.

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